Frequently Asked Questions

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  • Lagree is not Pilates, and the Megaformer is not a reformer. Lagree is founded on five components of physical fitness – endurance, cardiovascular fitness, body composition, flexibility, and strength – Lagree is a patented high-intensity, low-impact workout that tightens, tones, and deeply activates slow-twitch muscle fibers. Pilates uses a reformer and emphasizes slow, mindful movements, breath, flow, and form, with rest between exercises

  • All classes must be booked through our website or mobile app. Simply log in to your account to view our live schedule and reserve a spot. Need help? Email us or text us +1 (925) 966-3754 during business hours

  • You can purchase classes directly through your account on our website or app. We accept all major credit cards. You can also purchase classes in any of our studios.

  • Please arrive 10–15 minutes early for your machine and method introduction. Late arrivals for newcomers will not be permitted.

  •  Yes. All classes are designed for mixed levels, and instructors offer modifications or progressions to meet you where you are. Let us know if you're new, pregnant, or recovering from an injury. Please also consult with your healthcare professional before taking one of our classes if you are pregnant or suffering from any injuries or health conditions.

  • Yes. Grip socks are mandatory, no exceptions. This is for sanitary and safety reasons. Regular socks are not permitted. We sell grip socks at the studio or you can bring your own.

  • Please come to class prepared with grip socks (required for safety), a non-glass water bottle to stay hydrated, and a towel if you tend to sweat — it's a full-body, high-intensity workout! We have water fountains and bottled water and towels available for purchase. Wear comfortable, form-fitting workout clothes, and be sure to store all personal belongings before class begins.

General questions

  • Please arrive at least 5 minutes early to settle in before class begins. If you arrive late, your reserved machine may be reassigned. Please note we give away spots on our waitlist at the start of class.

  • Our workout is designed to work your muscles to second stage muscle failure, so recovery is important. If you are just starting out we recommend 2–3 classes per week to allow time for muscle recovery. Once you’re hooked, you might find yourself coming 5 to 6 times a week — it’s that addictive!

  • This is a high-intensity strength training class, not Pilates. Please consult your physician for clearance. If approved and are new, we recommend beginning with a private session for safety. Let your instructor know that you are pregnant before the start of your class so we can provide modifications if necessary.

  • No. Phones are not allowed during class. It’s distracting and unsafe. Please silence and put your phone before class begins.

  • Our studios have cubbies for your belongings. We do not have showers at our studios.

  • Clients must be 16 years or older to attend. Those under 18 will need a parent or guardian to sign a waiver before participating.

  • For safety reasons, unattended children (under the age of 16) are not permitted in the studio at any time. We ask that clients please make alternate arrangements for childcare, as children cannot wait in the lobby while a parent takes class.

    • Cancel 12+ hours before class: Keep your credit and no cancellation fees will apply.

    • Cancel within 12 hours: If you cancel or no-show within the 12-hour block or arrive 5 or more minutes late for class, the penalty depends on how you booked the class:

    • If you booked using a credit package this will result in a loss of credit.

    • If you booked using any membership 4-, 8-, 12-. 16-, class/mo and unlimited to book, : A $20 late cancel fee or a $25 no show fee (and loss of credit) applies if you don't cancel 12 hrs prior to class.

    • We are unable to provide refunds for late and no-show cancellations.

    To Cancel a Reservation:

    • Sign into your account

    • Go to “Upcoming Reservations” > “Pick the Class”

    • Click “Cancel Reservation” next to the class you wish to cancel

  • Yes, you may. If you're not present at the start time, your spot may go to someone on the waitlist if they are at the studio. For your safety, if you’re more than 5 minutes late to class, you will not be able to join class. It’s important to arrive on time for your safety to ensure your muscles are properly warmed up and so that you receive a balanced workout. This also minimizes distractions for clients already in class.

  • If a class is full, you can join the waitlist. In the Megaformer app, classes with a waitlist will show a “waitlist” button instead of “book.” Just tap “waitlist” to add yourself.

    If a spot opens more than 12 hours in advance, you’ll be automatically enrolled and notified via email (make sure your notifications are enabled in the app or website). If you're added and can't attend, you must cancel at least 12 hours before class to avoid a late cancel fee.

    If you have not received a confirmation, you’ll still need to show up at the studio. Think of it like being on standby — we often experience no-shows without notice, and the only way to secure a last-minute spot is to be present and wait to see if a machine opens. If someone hasn’t checked in by the start of class, that spot will be given to the next person on the waitlist who is waiting in person.

    Please note: By putting yourself on the waitlist, you’re committing to take the class if a spot becomes available. If you no longer want the spot, you must remove yourself from the waitlist at least 12 hours before class to avoid penalties. Canceling less than 12 hours in advance counts as a late cancellation and is subject to the same fees and policies.

Late, cancellation and waitlist policies

More Questions? Check out our Booking FAQs

Studio operations

  • All sales are final. We do not issue refunds on class packages or retail items, including grip socks.

  • We strive for consistency, but instructors and schedules are subject to change. When purchasing a class, you are reserving a spot for the class time, not with a specific instructor. Instructors and class schedules are subject to change without notice. Refunds will not be issued due to instructor substitutions.

  • Your classes from a 4-class, 8-class, or 12-class/mo membership will not roll over.

  • Memberships automatically renew every month on the same day you originally purchased them. You’ll be auto-charged each month on that date for the length of your contract — no need to repurchase manually.

    Please note: do not buy a new membership each month, as this will result in double charges.

    Not sure when your membership started? You can check your renewal date in the app:

    • Open the menu (look for the person icon).

    • Navigate to “Memberships/Credits” to view your purchase history.

  •  Yes. All bookings and cancellations must be managed directly through ClassPass.
    We cannot switch, modify, cancel, or credit ClassPass reservations.  If you're not present at the start time, your spot may go to someone on the waitlist if they are at the studio. We cannot offer refunds on late arrivals.

Private classes and events

  • Yes! We offer one-on-one training sessions and private group events. Contact us at desk@megaformer.com for more information and availability.

  • We offer discounts on select packages and memberships to active students, teachers, healthcare workers and military personnel. To verify you are eligible, please email us at desk@megaformer.com.

  • Our Megaformer studio offers private classes for corporate teams and brand activations. Whether you want a midday sweat, an after-hours team burn, or a full wellness activation with snacks, recovery, and branded perks—we’ll make it happen.  Special corporate rates for group classes are also available. To inquire or book, email marketing@megaformer.com.